FAQ
Commercial Questions from Wholesale Buyers
The questions we are asked most often, answered as directly as we can. If yours is not here, ask us — we would rather answer once properly than have you guess.
ORDERING
Ordering, samples and payment
What is your minimum order quantity?
It varies by product and packing format. Rather than quote a headline figure that may not apply to you, tell us the product and we will give you the real minimum for it.
Do you provide samples before a large order?
Yes. We can draw a sample from the actual lot reserved for you, so you approve what will ship.
What payment terms do you offer?
T/T, L/C and CAD are all common, and open account is possible once a trading history exists. Terms are agreed in writing before the order.
Can I order more than one product in a single shipment?
Yes, and consolidating is usually cheaper for you. One coordinator handles the whole order.
How is the price agreed?
We issue a written offer with a stated validity period. Agricultural prices move with the season, so the validity is deliberately short and honest.
Do you supply private label?
Yes — bulk, retail packs and full private label under your brand. Minimums depend on the printed material rather than the product.
Which documents do you issue?
Commercial invoice, packing list, certificate of origin, COA, phytosanitary and health certificates where required, and fumigation on request.
How long does delivery take?
Production lead time plus transit. We quote them separately so you can see which part you are waiting on.
What if the goods do not match the specification?
Tell us immediately with photographs and the batch code. If we got it wrong we resolve it — that is the whole basis of a repeat relationship.
Still have a question?
Ask us directly. A specific question usually gets a specific answer within one business day.